Today’s challenge

Without the proper tools, process and technology, contact center employees can easily become overwhelmed. They’re not able to quickly provide customers with the solutions they need, and they’re unable to help in an efficient manner. Customers and employees become frustrated, issues don’t get resolved, leading to low Net Promoter Score and worse, lost customers. It often leads to high employee turnover and customer attrition and dissatisfaction. Without an effective solution, this destructive pattern can ultimately cause company failure, and we have seen it happen time and time again.

With today’s technology, there is no excuse to not provide excellent customer interactions. From platforms that offer contact center employees all that they need to help customers, to data analysis tools that can help businesses understand what is working and what is not, there are nearly endless products and services available to ensure everything runs smoothly.

But even the best technologists can deploy solutions not understood by the business, thus impacting your employees and customers. Untangl’s solutions ensure that you meet your goals and your customers and employees see a positive impact.