We know with the proper tools & technology, contact center employees can have a great experience , in turn, giving your customers the great experience they deserve.
We know traditionally Managers are focused on metrics.. Here at Untangl we help you focus on Cause and Effect within those metrics, What is happening and Why, so employees can correct actions and behaviors that are causing a poor experience. Your teams will manage and succeed with Knowledge!!
If you need any deployment support our team of Professional experts can help. With over 100 years of contact center and technology experience we know what to do…
We are here with proven solutions and business acumen, not promises that can’t be delivered.
Make Untangl part of your Total Experience today
Improve customer and employee experiences
Reduce overall costs
Delivering on Our Promises
Reduced technology development time (3x Faster) for 4 concurrent projects
Reduce Manual QA by 40% By AI-Scoring ~1MM hours of interactions
Increased Credit Card take rate 25% by identifying and informing agent coaching
Reduced Critical Defects 93.5% in 90 days
Let us help your business succeed