About Us

Over the years our staff at Untangl have successfully navigated the contact center world, creating an ecosystem of employees and technology working together to deliver best-in-class experiences. We recognize that technology platforms might not always be optimized or user-friendly and that can lead to employee and customer dissatisfaction. This is where Untangl comes in…

Today’s challenge

Without the proper tools, process and technology, contact center employees can easily become overwhelmed. They’re not able to quickly provide customers with the solutions they need, and they’re unable to help in an efficient manner. Customers and employees become frustrated, issues don’t get resolved, leading to low Net Promoter Score and worse, lost customers. It often leads to high employee turnover and customer attrition and dissatisfaction. Without an effective solution, this destructive pattern can ultimately cause company failure, and we have seen it happen time and time again.

With today’s technology, there is no excuse to not provide excellent customer interactions. From platforms that offer contact center employees all that they need to help customers, to data analysis tools that can help businesses understand what is working and what is not, there are nearly endless products and services available to ensure everything runs smoothly.

But even the best technologists can deploy solutions not understood by the business, thus impacting your employees and customers. Untangl’s solutions ensure that you meet your goals and your customers and employees see a positive impact.  

Our difference

We decided to take our experience in contact centers, combined with our expert knowledge in data, analytics, and technology to create Untangl. We understand that we aren’t the only ones out there offering these services, but what truly makes us unique is that we understand your challenges because we’ve experienced them as well. We understand what works, how to identify specific issues, and the best way to employ effective solutions.

Let us help your business succeed

Our promise

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Improve customer and employee experiences

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Reduce overall costs

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Increase profits

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Limit liabilities

Contact us today!

While many companies understand the technology applications that are currently on the market, most don’t understand the complexity of contact centers. We understand your challenges because we’ve been there ourselves. Our team combines decades of call center experience with the latest technology that is designed to improve your processes. We provide everything companies need to analyze customer service interactions, assess performance, and effectively train customer service employees: all in one place.

Contact us today to learn more about how we can help your company reach its maximum potential.  

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