Simplifying Interactions with Innovative Products
Untangl products improve customer and employee experiences
Intelligent Agent Desktop
Intelligent Agent Desktopsm gives the customer service employees the tools they need to take care of callers’ requests and concerns quickly and efficiently. The integrated Artificial Intelligence (AI) detects and mitigates potential problems in their tracks and immediately deploys effective resolutions. Intelligent Agent Desktop can also help to route calls more appropriately, create records of each call for future analysis, and provide other essential tools that help your employees provide the best service for customers.
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For customer service employees, FocalPointsAI is a comprehensive platform that logs call data and information, enabling them to stay organized and improve service. Features include a computed connect score (which takes metrics from each interaction), habit hit rates, call sorting by referral type, and much more. Schedule a demonstration of FocalPointsAI today.
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Our expertise can also help your teams effectively maneuver other widely used products and tools that utilize cloud technology, such as Amazon Connect and Amazon Web Services, Microsoft Teams and Azure, Twilio, and Google CCAI.