Our Products

Simplifying Customer Interactions by Combining Innovative Products and Experienced Services

Untangl FocalPoints
Reduce Risk & Increase Performance through QA and Employee Development
Untangl EngageHQ Agent Desktop
Optimize your omni-channel contact center with automated interaction management

Our products are quick to deploy and easy to use

Designed for Exceptional Customer & Employee Experiences

Forged from decades of Customer Experience (CX) design and millions of user interactions, our product suite empowers companies to deliver the best experiences across phone, live chat, and email.

With data-driven insights and finely tuned measurement tools, we help businesses achieve real ROI across every level of the customer and employee experience.

We’re passionate about building solutions where:

  • Agents understand the behaviors that drive success
  • Coaches gain insights that maximize employee development
  • Leaders see clear, measurable results to set impactful priorities
  • Speed & simplicity drive adoption and faster ROI

Technology is only as powerful as the people behind it. With decades of Contact Center and CX expertise, we bring both innovation and experience to every engagement.

Develop a Thriving Customer and Employee Experience within One Unified Platform

Protecting Your Customers' Privacy

All our products include secure infrastructures that are designed to protect sensitive information. We also are proud to provide HIPPA-compliant data processing for use in medical data. SOC-2 compliant data processing and storage is foundational to our technology. We partner with Amazon and Google Cloud to ensure that our technology remains best-in-class.

Contact us today to learn more about how we can help your company reach its maximum potential.

Contact Us