Simplifying the tangled web of CX information and data

Untangl extracts the right information at the right time for memorable experiences

Enabling the Power of Your People!​

Deliver the toolkit for employees to easily move through their customers interactions to deliver an exceptional customer experience. Untangl supports; growing revenue, creating high employee satisfaction and increasing brand loyalty..​

This is how we help

Untangl can help improve your employee experience thus positively impact your customer interactions.

From an employee standpoint, our technology ensures sustained high-level performance by keeping them engaged and motivated to deliver their best

Customers receiving these best-in-class experiences stay longer, purchase more, and ultimately demonstrate higher loyalty and lifetime value.

All this leads to a higher-performing Brand, giving shareholders and executives the profitability and growth every company is striving for.

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Increase Revenue

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Empower Employees

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Decrease Cost

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Manage Risk

Insights from data

Technology is advancing and changing rapidly. At Untangl, we are at the leading edge of this evolving technology. We are experts when it comes to contact centers, including how they operate and the unique challenges they face. Because we understand the challenges and the need to stand out in Customer Experience (CX) we have created a suite of products that are designed to eliminate these challenges and employ effective solutions.

If you’re looking for a single automation + omnichannel platform for customer interactions, Untangl CCaaS with EngageHQ is the perfect choice for your Brand. For analyzing customer interactions with advanced speech analytics and Artificial Intelligence, Untangl Voxjar can provide what you need.

Building off of our deep analytics and AI, FocalPointsAI brings employee development into the 21st century. For data-driven transactional compensation management that keeps your workforce motivated, look no further than microPAI.

To learn more about all our products, visit our products page.

Technology Partnerships

Ben Block

CEO-Agents Only

“Untangl’s platform powered by AWS and the Amazon Connect Eco system allows our organization to have independent contact center agents in three countries around the globe. The platform and data provided allows us to continually optimize performance and customer satisfaction”

Protecting your customers’ privacy

All our products include secure infrastructures that are designed to protect sensitive information. With frequent data breaches resulting in privacy concerns, this is of absolute importance and can help to provide customers with peace of mind. In fact, studies have revealed that only about one-third of customers believe companies are currently using their data responsibly.

Larger companies, in particular, can benefit tremendously from investing in a data relationship management team to create a successful data relationship. While many companies have already implemented strategies that effectively use their data, these techniques may not be adequate in the new data ecosystem.

Delivering results

Your success is our success, and we pride ourselves on the results we deliver. Some of the many ways we’ve helped companies include:

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Enabling one Company's revenue 10X by constructing a customer CCaaS Solution capable of handling more than 800-contacts-per- second at peak times

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Cutting down on a company’s labor costs, reducing their operational defects, and increasing the active engagement times of coordinators through the modernization of their data model, as well as the use of speech analytics and workflow analytics

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Reducing one company’s cost-per-order 2X through the use of cloud technology

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Reducing risk for one organization by cutting critical quality errors by 63%+ through speech analytics

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Improving employee experience and increasing retention for one organization through the creation of an operating manual and automating audit packages

Contact us today!

While many companies understand the technology applications that are currently on the market, most don’t understand the complexity of Customer Experience. We understand your challenges because we’ve been there ourselves. Our team combines decades of call center experience with the latest technology that is designed to improve your processes. We provide everything companies need to analyze customer service interactions, assess performance, and effectively train customer service employees: all in one place.

Contact us today to learn more about how we can help your Brand reach its maximum potential.  

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