Untangl Services

Getting swamped with an abundance of calls may seem like a great problem to have, but in reality, it can be an issue without a streamlined process. This is exactly what happened with one financial institution that was experiencing increased call volume during a hiring freeze. We designed and sourced a conversational chatbot that seamlessly integrated with their various banking platforms. As a result, we were able to successfully migrate 20% of the call volume to the chatbot and reduce handle time by 15%. Increased employee availability and access to support also helped to improve the customer journey.

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A non-profit organization approached us recently when they wanted to make better use of their operational data. Untangl modernized their data model, which included utilizing speech analytics, as well as third-party data sources. We also constructed business visualization and workflow analytics, all of which significantly improved their operations. The non-profit was able to decrease support costs by 15%, reduce operational defects by more than 7%, and increase active coordinator engagement times by 5%. In today’s environment, implementing business intelligence products and services is critical – ask us how.

When one organization approached us with a lack of contact insight adoption, we knew exactly how to help. Leading in-house development and PMO teams, we were able to architect a solution that scaled to thousands of support staff and tens of thousands of Front-line employees consistently consuming data relevant to their specific areas. Untangl has proven time and time again that we know how to make the aggregate equal more than the sum of the parts when it comes to Cloud/SaaS technologies. Contact us to learn more.