Helping to solve contact center challenges
- Customer journey
- Employee engagement
- Business intelligence
- Operational adoption
- Technology as a service
- Workforce optimization and automation
Untangl delivers a wide range of services for common challenges
Getting swamped with an abundance of calls may seem like a great problem to have, but in reality, it can be an issue without a streamlined process. This is exactly what happened with one financial institution that was experiencing increased call volume during a hiring freeze. We designed and sourced a conversational chatbot that seamlessly integrated with their various banking platforms. As a result, we were able to successfully migrate 20% of the call volume to the chatbot and reduce handle time by 15%. Increased employee availability and access to support also helped to improve the customer journey.
Schedule an appointment to learn more about how we can help your customer journey.
Employee engagement is critical to success, contact us to learn more.
Technology as a Service and Operational Adoption
Untangl works with many SaaS technologies, contact us to learn more.
Workforce Optimization and Automation